Everyone gets a mulligan.
If the shirt is not right, we will sort it out. Here is exactly how, in plain terms.
Change of mind — 30 days
You have thirty days from delivery to send back an unworn, unwashed polo with the tags still on, for a refund or an exchange. Return postage on a change of mind is at your cost. Once it reaches us, refunds go back to your original payment method within five business days.
Wrong size
It happens, especially if you did not size up. Same thirty-day window, same conditions. If you would rather swap than refund, tell us the size you want and we will get the replacement moving as soon as your return is in hand. Worth reading the size guide before you reorder — ours run slim.
Faulty, damaged, or not what you ordered
That one is entirely on us. Send a photo before you post anything back — more often than not we can simply replace it and save you the trip. Return postage on faulty or incorrect items is ours, both ways, and you will not have to argue about it.
Your rights under Australian Consumer Law
Nothing on this page reduces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Starting a return
- Email us your order number, and a photo if the item is faulty.
- We reply within two business days with a return address and instructions.
- Post it back with tracking. We cannot refund an item that never arrives.
What we cannot take back
- Anything worn, washed, or with the tags removed
- Anything returned more than thirty days after delivery
- Sale items marked final — and we will always say so clearly on the product page, never in the small print