Refund policy

1. Return and refund policy

Everyone gets a mulligan.

If the shirt is not right, we will sort it out. Here is exactly how, in plain terms.

Change of mind — 30 days

You have thirty days from delivery to return an unworn, unwashed polo with the tags still on, for a refund or an exchange. Return postage on a change of mind is at your cost. Once the item reaches us, refunds go back to your original payment method within five business days.

Wrong size

Same thirty-day window, same conditions. If you would rather swap than refund, tell us the size you want and we will get the replacement moving as soon as your return is in hand. Our polos run small — read the size guide at webogeyd.com/pages/size-guide before you reorder.

Faulty, damaged, or not what you ordered

That one is entirely on us. Email a photo before you post anything back — more often than not we can simply replace it and save you the trip. Return postage on faulty or incorrect items is ours, both ways.

How to start a return

Email info@webogeyd.com with your order number, and a photo if the item is faulty.
We reply within two business days with a return address and instructions.
Post it back with tracking. We cannot refund an item that never arrives.

What we cannot take back

Anything worn, washed, or with the tags removed; anything returned more than thirty days after delivery; and sale items clearly marked final on the product page.

Your rights under Australian Consumer Law

Nothing in this policy reduces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

2. Terms of service

About these terms

This website is operated by WeBogeyd ("we", "us"). By visiting webogeyd.com or buying from us, you agree to these terms. If you do not agree, please do not use the site. We may update these terms from time to time; the version published here at the time of your order applies to that order.

Orders

When you place an order, you are making an offer to buy. We confirm acceptance by email when the order is dispatched. We may refuse or cancel an order — for example where a product was listed at an incorrect price or is unavailable — in which case you will be refunded in full. You must be able to enter a legally binding contract to buy from us.

Prices and payment

All prices are in Australian dollars (AUD) and include GST where applicable. Prices may change at any time, but changes do not affect orders already placed. Payment is processed securely at checkout through Shopify's payment providers; we do not see or store your card details.

Delivery

Standard shipping within Australia is free. Delivery timeframes are stated on the product page and the shipping policy — currently 7–12 business days in transit after dispatch. Timeframes are estimates, not guarantees, though if an order has not arrived 25 business days after dispatch we will resend it or refund you in full.

Returns

Returns and refunds are handled under our Return and refund policy, which forms part of these terms. Nothing in these terms limits your rights under the Australian Consumer Law.

Product appearance

We work hard to display colours and patterns accurately, but screens vary. Minor variation between the product photos and the delivered item — and a 1–3cm tolerance on garment measurements — is not a fault.

Intellectual property

All content on this site — designs, text, images and branding — belongs to us or our licensors. You may not reproduce it for commercial purposes without our written permission.

Acceptable use

You agree not to misuse this site: no unlawful activity, no attempting to interfere with its operation, no scraping or republishing its content at scale.

Liability

To the extent permitted by law, we exclude all liability for indirect or consequential loss arising from your use of this site or our products. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Contact

Questions about these terms: info@webogeyd.com

3. Shipping policy

Free standard shipping on every Australian order. No minimum spend, no threshold to hit. One polo ships free, eight polos ship free.

Rates

Australia — Standard: Free
Australia — Express: $15
New Zealand and international — Standard: $20

Timeframes

Orders are dispatched in 1–2 business days, then spend 7–12 business days in transit. Buying for a fixed date — Father's Day, a bucks trip, an ambrose day? Give it three weeks.

Tracking

You get a tracking number by email at dispatch. Tracking can go quiet for a few days mid-transit; that is normal. If it has not updated in ten business days, email us and we will chase it.

Where we ship

Australia and New Zealand. Somewhere else? Get in touch and we will see what we can do.

If it does not turn up

If your order has not arrived 25 business days after dispatch, contact info@webogeyd.com and we will resend it or refund you in full. That is a guarantee, not a formality.

4. Contact information

WeBogeyd

Email: info@webogeyd.com

We reply within two business days. For returns, include your order number; for sizing help, include your usual Australian size and, if you have it, the chest measurement of a polo you like the fit of.

Trading online only — no physical storefront.