Contact

Talk to a person.

There is no call centre and no ticket number. Send us a message and you will get a reply from someone who knows what is in the boxes, usually within two business days.

The three things people email about

• Sizing. Easily the most common. Send your usual Australian size and, if you have it, the chest measurement of a polo you already like the fit of — armpit to armpit, laid flat, doubled. We will tell you which one to take. Two minutes of this beats a return for both of us. Size guide.
• Where is my order. Have your order number handy. Tracking sometimes goes quiet mid-transit, which is normal, but if it has not moved in ten business days we will chase it. Shipping.
• Group and ambrose orders. Tell us the date, the headcount and the occasion. Discounts up to 25% apply automatically at checkout, and for anything over sixteen shirts or on a tight deadline we will handle it directly. Group orders.

Something wrong with what turned up?

Send a photo before you post anything back. More often than not we can just replace it and save you the trip to the post office. Faulty or incorrect items are on us, postage both ways. Returns and refunds.

Anything else

Stockist enquiries, collaborations, a design you reckon we should make, or a photo of your four-ball in ours — all welcome. We are a small Australian operation and we read everything.

Most answers are already on the FAQ if you would rather not wait.